Frequently Asked Questions

The tickets available for each event are listed in the events calendar. The ticket options will redirect you to the official ticket outlets.

Please note D.LIVE’s advice regarding the purchase of tickets via secondary ticket markets.

As a rule, if an event is cancelled, you will be informed in advance by the ticketing provider or the organiser.

If an event is cancelled, the ticket price is usually refunded. To arrange this, please contact the ticket office where you purchased the tickets.

For almost all events at our venues, the Düsseldorf Rheinbahn combined ticket is included in the ticket price. This means that a return journey to the event in 2nd class is free of charge throughout the VRR area upon presentation of the ticket. These tickets are marked with the VRR logo.

Whether a ticket is personalised or not depends on the event in question and the relevant organiser. For further information, please contact the organiser.

The procedure for lost tickets may vary depending on the event. For further information, please contact the ticketing platform or the organiser. This applies to both standard tickets and VIP tickets.

Purchased tickets cannot, as a rule, be returned or exchanged.

The box office is run by the organiser. For further information, please contact the relevant organiser.

This may vary from event to event, as it is up to the organiser to decide. This information is often available on the ticketing website.

For more detailed information, please contact the organiser.

Tickets for people with disabilities, e.g. wheelchair users, are not sold through the venue, but can be purchased directly from the relevant organiser. In some cases, tickets can also be bought via a ticket hotline operated by the relevant ticket portals. As a rule, the ticket price also includes a seat for one accompanying person.

That is up to the organiser in question. For further details, please contact the organiser or the ticket portal.

You will find verified resale platforms on the websites of many ticket providers.

Please note D.Live’s advice regarding the purchase of tickets via secondary ticket markets.

For any pre-sales, please check the websites of the relevant organisers and ticket portals.

Ticket vouchers are sold via the relevant ticket portals.

You can travel to Mitsubishi Electric HALLE in comfort by bike, public transport or car. You can find further information on how to get there here.

There are no motorbike parking spaces available at the Mitsubishi Electric HALLE.

For a fee, you can leave your car overnight in the car park at the Mitsubishi Electric HALLE.

Parking tickets can only be purchased on site.

There are no parking spaces for motorhomes at the Mitsubishi Electric HALLE.

The event parking rate is 10 euros. Outside of events, the parking charge is 1.50 euros per hour. The car park is open 24 hours a day. 

There is no taxi rank at the Mitsubishi Electric HALLE.

You can find all the information you need about your stay and accommodation in Düsseldorf here.

There are accessible car parks in the immediate vicinity of the main entrance to the Mitsubishi Electric HALLE.

For further information on your accessible visit, please see the Accessibility page.

You will be granted access to the building from the time the doors officially open for the respective event.

Under the Youth Protection Act, children and young people under the age of 16 may only attend events that finish after 10.00 pm if accompanied by a responsible adult. The rules may vary in some cases. Further information is available under the relevant events in the events calendar and from the respective organisers.

You can find more information on the protection of minors at our venues in the ‘Admission & Security’ section.

Depending on the event, it may be possible to enter the venue even after the event has started. Please ask the staff at the entrance for further information.

Whether photography or filming is permitted at an event depends on the event in question. Please check the event details in the events calendar or contact the relevant organiser.

Rules regarding bringing in placards and posters may vary from event to event. For further details, please contact the relevant organiser.

For people with walking difficulties, there is a separate entrance to the venue. Like the main entrance, this opens when the official admission time for the respective event begins.

Your ticket will indicate which tier and seat you are in.
You can find seating plans both at the venue and online, showing you where your seat is located in the Mitsubishi Electric HALLE.

If there are 5,000 people or more, we are obliged to set up a crowd barrier.

The availability of meet-and-greet sessions varies depending on the event. In some cases, special tickets for these sessions are available to purchase via the ticket portals. Please contact the relevant ticket portal or the respective organiser for further details.

Please contact the relevant organiser for further details.

All events at the Mitsubishi Electric HALLE are accessible to people with disabilities.

You will find the accessible toilets in the passageways leading to the upper side stands.

The accessible car parks are located right next to the main entrance to the Mitsubishi Electric HALLE. Please ask the staff at the car park for further information.

For people with walking difficulties, there is a separate entrance to the venue. Like the main entrance, this opens when the official admission time for the respective event begins.

The rules regarding bags and rucksacks may vary from event to event. You can find more detailed information in the events calendar or by contacting the relevant organiser.

Smoking is not permitted in the Mitsubishi Electric HALL. This also applies to e-cigarettes.

Please refer to the current house rules for further details.

The Mitsubishi Electric HALLE is open exclusively for events.

You can usually buy snacks and drinks on site.

Product information is available at the relevant stands.

As a general rule, you are permitted to bring food and drink into the venue. Please refer to the relevant event details in the events calendar for any exceptions to this rule.

You are not permitted to bring your own food and drink. Exceptions to this rule include, for example, people with diabetes.

At the Mitsubishi Electric HALLE, you can pay by EC card or credit card. There is no cash machine on site.

Yes, there is both a cloakroom on site where you can leave your clothes, and lockers where you can store larger bags or valuables. Payment at the cloakroom is cashless only.

Please speak to the stewards on site regarding this matter.

If any problems arise, please speak to the stewards and stewardesses on site.

The organiser of an event generally has the final say on accreditation. We would be happy to pass on your accreditation request. To do so, simply contact presse(at)d-live.de.

The well-being of our guests is our top priority, which is why your feedback is very important to us. Please feel free to email us at info(at)mitsubishi-electric-halle.de.

You can find all the information about corporate events here, or email us at coprorate(at)d-live.de.

Please refer to the events calendar for full details of the events.

There is no guest Wi-Fi at the Mitsubishi Electric HALLE.

You can find all the information regarding rescheduled events in our events calendar.

Here you will find a wide range of sightseeing options in Düsseldorf.

If you are interested in sponsorship opportunities at our venues, please do get in touch. We look forward to hearing from you!